SmartFastPay Status - Incident history

Infrastructure Maintenance

2024-10-22T03:00:00.000+00:00

Type: Maintenance

Duration: 3 hours and 22 minutes

Affected Components: API PayOut, API Payment Link, API Credit Card, Mailer, Checkout Page, Notifications (Webhook), API PayIn, API Authentication

Oct 22, 03:00:00 GMT+0
Identified - Maintenance is now in progress..

Oct 22, 06:21:58 GMT+0
Completed - Maintenance has completed successfully..

Oct 22, 03:00:00 GMT+0
Identified - Scheduled maintenance for infrastructure improvements. During this period, services will be unavailable..

Extraordinary Infrastructure Maintenance

2024-08-14T07:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 22 minutes

Affected Components: API PayOut, API Payment Link, API Credit Card, Mailer, Checkout Page, Notifications (Webhook), API PayIn, API Authentication

Aug 14, 07:00:00 GMT+0
Identified - We will be performing extraordinary maintenance on our infrastructure to make our application more fluid and secure..

Aug 14, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 08:21:36 GMT+0
Completed - Maintenance has completed successfully..

Pix QR Code instability

2024-03-04T06:03:05.597+00:00

Type: Incident

Duration: 1 hour and 23 minutes

Affected Components: API PayIn

Mar 4, 07:26:29 GMT+0
Resolved - This incident has been resolved..

Mar 4, 06:03:05 GMT+0
Investigating - Some banks are displaying errors when reading our Pix QR Codes. We are currently investigating the issue..

Infrastructure Provider Maintenance

2023-11-09T08:00:00.000+00:00

Type: Maintenance

Duration: 1 hour and 53 minutes

Affected Components: API PayIn, Checkout Page, API Authentication, Notifications (Webhook), API Payment Link, Mailer, API PayOut, API Credit Card

Nov 9, 09:53:30 GMT+0
Completed - Maintenance has completed successfully..

Nov 9, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 08:00:00 GMT+0
Identified - Scheduled maintenance from our infrastructure provider on our cloud link. During this period, services will be unavailable. The objective of maintenance is to improve the performance of our application..

PicPay instability

2023-11-08T18:18:41.134+00:00

Type: Incident

Duration: 2 hours and 58 minutes

Nov 8, 18:18:41 GMT+0
Investigating - We are experiencing instability with PicPay services. API and Webhook services may have been affected..

Nov 8, 21:16:54 GMT+0
Resolved - This incident has been resolved..

Degraded performance in PIX operations

2023-10-30T22:50:51.666+00:00

Type: Incident

Duration: 56 minutes

Affected Components: API PayIn, API PayOut

Oct 30, 23:47:04 GMT+0
Resolved - This incident has been resolved..

Oct 30, 22:50:51 GMT+0
Investigating - We are investigating an issue communicating with one of our banking links. Operations related to the PIX may be delayed or unavailable. To overcome this situation, our system activated a backup link and it is expected that the service will be stabilized in the next few minutes..

Oct 30, 23:00:12 GMT+0
Identified - It has been confirmed that there's an issue with the infrastructure of one of our banking partners. Their team is currently looking into the matter. We have other banking partners as backup, ensuring continued service..

PicPay instability

2023-10-26T13:17:57.795+00:00

Type: Incident

Duration: 4 hours and 41 minutes

Oct 26, 13:17:57 GMT+0
Identified - We are experiencing instability with PicPay services. API and Webhook services may have been affected..

Oct 26, 13:20:43 GMT+0
Monitoring - The issue seems to be a problem on PicPay's side, all SmartFastPay’s services are fully functional..

Oct 26, 17:59:17 GMT+0
Resolved - This incident has been resolved..

PicPay instability

2023-10-23T18:13:16.587+00:00

Type: Incident

Duration: 43 minutes

Oct 23, 18:13:16 GMT+0
Identified - We are experiencing instability with PicPay services. API and Webhook services may have been affected..

Oct 23, 18:56:22 GMT+0
Resolved - This incident has been resolved..