SmartFastPay Status - Incident history https://status.smartfastpay.com SmartFastPay Tue, 22 Oct 2024 03:00:00 +0000 Infrastructure Maintenance Type: Maintenance Duration: 3 hours and 22 minutes Affected Components: API PayOut, API Payment Link, API Credit Card, Mailer, Checkout Page, Notifications (Webhook), API PayIn, API Authentication Oct 22, 03:00:00 GMT+0 - Identified - Maintenance is now in progress. Oct 22, 06:21:58 GMT+0 - Completed - Maintenance has completed successfully. Oct 22, 03:00:00 GMT+0 - Identified - Scheduled maintenance for infrastructure improvements. During this period, services will be unavailable. Type: Maintenance

Duration: 3 hours and 22 minutes

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>06:21:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance for infrastructure improvements. During this period, services will be unavailable..</p> ]]> Tue, 22 Oct 2024 03:00:00 +0000 https://status.smartfastpay.com/maintenance/cm2bx7zu10004a7ge7j4ljya3 https://status.smartfastpay.com/maintenance/cm2bx7zu10004a7ge7j4ljya3 Extraordinary Infrastructure Maintenance Type: Maintenance Duration: 1 hour and 22 minutes Affected Components: API PayOut, API Payment Link, API Credit Card, Mailer, Checkout Page, Notifications (Webhook), API PayIn, API Authentication Aug 14, 07:00:00 GMT+0 - Identified - We will be performing extraordinary maintenance on our infrastructure to make our application more fluid and secure. Aug 14, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 14, 08:21:36 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 22 minutes

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing extraordinary maintenance on our infrastructure to make our application more fluid and secure..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>08:21:36</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 14 Aug 2024 07:00:00 +0000 https://status.smartfastpay.com/maintenance/clzsnll6m459316ggod0tgor9mx https://status.smartfastpay.com/maintenance/clzsnll6m459316ggod0tgor9mx Pix QR Code instability Type: Incident Duration: 1 hour and 23 minutes Affected Components: API PayIn Mar 4, 07:26:29 GMT+0 - Resolved - This incident has been resolved. Mar 4, 06:03:05 GMT+0 - Investigating - Some banks are displaying errors when reading our Pix QR Codes. We are currently investigating the issue. Type: Incident

Duration: 1 hour and 23 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:26:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>06:03:05</var> GMT+0</small><br><strong>Investigating</strong> - Some banks are displaying errors when reading our Pix QR Codes. We are currently investigating the issue..</p> ]]> Mon, 4 Mar 2024 06:03:05 +0000 https://status.smartfastpay.com/incident/cltcjbouz170590b8oghe4bu7is https://status.smartfastpay.com/incident/cltcjbouz170590b8oghe4bu7is Infrastructure Provider Maintenance Type: Maintenance Duration: 1 hour and 53 minutes Affected Components: API PayIn, Checkout Page, API Authentication, Notifications (Webhook), API Payment Link, Mailer, API PayOut, API Credit Card Nov 9, 09:53:30 GMT+0 - Completed - Maintenance has completed successfully. Nov 9, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 9, 08:00:00 GMT+0 - Identified - Scheduled maintenance from our infrastructure provider on our cloud link. During this period, services will be unavailable. The objective of maintenance is to improve the performance of our application. Type: Maintenance

Duration: 1 hour and 53 minutes

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:53:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance from our infrastructure provider on our cloud link. During this period, services will be unavailable. The objective of maintenance is to improve the performance of our application..</p> ]]> Thu, 9 Nov 2023 08:00:00 +0000 https://status.smartfastpay.com/maintenance/cloq0ilhp20778bhoh8447gj3i https://status.smartfastpay.com/maintenance/cloq0ilhp20778bhoh8447gj3i PicPay instability Type: Incident Duration: 2 hours and 58 minutes Nov 8, 18:18:41 GMT+0 - Investigating - We are experiencing instability with PicPay services. API and Webhook services may have been affected. Nov 8, 21:16:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 58 minutes

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:18:41</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing instability with PicPay services. API and Webhook services may have been affected..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>21:16:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 8 Nov 2023 18:18:41 +0000 https://status.smartfastpay.com/incident/cloq331ah61770bgn9eiiczhwn https://status.smartfastpay.com/incident/cloq331ah61770bgn9eiiczhwn Degraded performance in PIX operations Type: Incident Duration: 56 minutes Affected Components: API PayIn, API PayOut Oct 30, 23:47:04 GMT+0 - Resolved - This incident has been resolved. Oct 30, 22:50:51 GMT+0 - Investigating - We are investigating an issue communicating with one of our banking links. Operations related to the PIX may be delayed or unavailable. To overcome this situation, our system activated a backup link and it is expected that the service will be stabilized in the next few minutes. Oct 30, 23:00:12 GMT+0 - Identified - It has been confirmed that there's an issue with the infrastructure of one of our banking partners. Their team is currently looking into the matter. We have other banking partners as backup, ensuring continued service. Type: Incident

Duration: 56 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>23:47:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>22:50:51</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue communicating with one of our banking links. Operations related to the PIX may be delayed or unavailable. To overcome this situation, our system activated a backup link and it is expected that the service will be stabilized in the next few minutes..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>23:00:12</var> GMT+0</small><br><strong>Identified</strong> - It has been confirmed that there's an issue with the infrastructure of one of our banking partners. Their team is currently looking into the matter. We have other banking partners as backup, ensuring continued service..</p> ]]> Mon, 30 Oct 2023 22:50:51 +0000 https://status.smartfastpay.com/incident/clodhucos13419b9n8t3cakslm https://status.smartfastpay.com/incident/clodhucos13419b9n8t3cakslm PicPay instability Type: Incident Duration: 4 hours and 41 minutes Oct 26, 13:17:57 GMT+0 - Identified - We are experiencing instability with PicPay services. API and Webhook services may have been affected. Oct 26, 13:20:43 GMT+0 - Monitoring - The issue seems to be a problem on PicPay's side, all SmartFastPay’s services are fully functional. Oct 26, 17:59:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 41 minutes

<p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>13:17:57</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing instability with PicPay services. API and Webhook services may have been affected..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>13:20:43</var> GMT+0</small><br><strong>Monitoring</strong> - The issue seems to be a problem on PicPay's side, all SmartFastPay’s services are fully functional..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>17:59:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Oct 2023 13:17:57 +0000 https://status.smartfastpay.com/incident/clo7626s412973b0okhi8y6mv5 https://status.smartfastpay.com/incident/clo7626s412973b0okhi8y6mv5 PicPay instability Type: Incident Duration: 43 minutes Oct 23, 18:13:16 GMT+0 - Identified - We are experiencing instability with PicPay services. API and Webhook services may have been affected. Oct 23, 18:56:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 43 minutes

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>18:13:16</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing instability with PicPay services. API and Webhook services may have been affected..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>18:56:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 23 Oct 2023 18:13:16 +0000 https://status.smartfastpay.com/incident/clo37uexj39401beoksd7e5qzt https://status.smartfastpay.com/incident/clo37uexj39401beoksd7e5qzt